Preside Trouble shooting FAQ The App Store
Preside Trouble shooting FAQ





  • Why won't the number on the Status tab go away?

    Unfortunately, sometimes these pending actions can get 'stuck'. There are various reasons this can occur.

    In order to fix the issue, the first thing to try is to reboot your device and restart the app.

    If that does not help, please navigate to each of your accounts into More > Accounts and then tap Save. If that produces an error message, please send us screenshot of that error. If it does not produce an error, it can sometimes correct the problem.

    If that does not help, please go back to the Status screen and tap on the line that says ' actions pending'. The next screen will show you the actions the app is waiting to perform on the server. Tap the Edit button at the top right and then tap the red circle next to the top listed action. Then tap Cancel on the right hand side of that row in order to cancel that action. Hopefully, the rest will go through after you cancel the top one. If they do not, please try canceling 1 or 2 more and see if the rest go through then.

    If all else fails, tap the Action Button actions at the top of that screen. Then choose, 'Cancel All' to cancel all of the pending actions.

    If this issue recurs often, there is some other problem going on that needs to be investigated.

  • What are the numbers at the top of the Status screen?

    It is usually safe to ignore the numbers at the top of the Status screen. Here's what they mean, though, starting from the left:

    • > n - is the number of emails that the app currently has in its database.
    • of n - is the number of emails that the app *plans* to have in its database. This can be smaller than the prior number due to deletions that have not been processed (and some other things).
    • n available - is the number of emails on the server.

    It should also be noted that the numbers don't really represent the number of emails downloaded. They refer to operations to be performed on the email to get it fully downloaded. For example, if 6 emails have had their headers downloaded, but not their bodies, the n number might be 3 even though 0 emails have been fully downloaded.

  • Why is the number downloaded bigger than the planned downloads?

    This occurs as the result of deletes & moves that have occurred on the server, but have not yet been updated in the app.

  • Why does it say 'Catching Up'?

    'Catching up' can usually be ignored. The app should occasionally return to the 'Up to date' status, however. If you leave the app running on the Status screen for a while and that never occurs, then there is a problem that needs to be investigated.