Unfortunately, sometimes these pending actions can get 'stuck'. There are various reasons this can occur.

In order to fix the issue, the first thing to try is to reboot your device and restart the app.

If that does not help, please navigate to each of your accounts into More > Accounts and then tap Save. If that produces an error message, please send us screenshot of that error. If it does not produce an error, it can sometimes correct the problem.

If that does not help, please go back to the Status screen and tap on the line that says ' actions pending'. The next screen will show you the actions the app is waiting to perform on the server. Tap the Edit button at the top right and then tap the red circle next to the top listed action. Then tap Cancel on the right hand side of that row in order to cancel that action. Hopefully, the rest will go through after you cancel the top one. If they do not, please try canceling 1 or 2 more and see if the rest go through then.

If all else fails, tap the Action Button at the top of that screen. Then choose, 'Cancel All' to cancel all of the pending actions.

If this issue recurs often, there is some other problem going on that needs to be investigated.

It is usually safe to ignore the numbers at the top of the Status screen. Here's what they mean, though, starting from the left:

• > n - is the number of emails that the app currently has in its database.
• of n - is the number of emails that the app *plans* to have in its database. This can be smaller than the prior number due to deletions that have not been processed (and some other things).
• n available - is the number of emails on the server.

It should also be noted that the numbers don't really represent the number of emails downloaded. They refer to operations to be performed on the email to get it fully downloaded. For example, if 6 emails have had their headers downloaded, but not their bodies, the n number might be 3 even though 0 emails have been fully downloaded.

This occurs as the result of deletes & moves that have occurred on the server, but have not yet been updated in the app.

'Catching up' can usually be ignored. The app should occasionally return to the 'Up to date' status, however. If you leave the app running on the Status screen for a while and that never occurs, then there is a problem that needs to be investigated.

If the app has stopped syncing, in most cases one or more of the following suggestions will get it working again.

• Reboot your device and start the app again.
• If that does not help, try running Safari to make sure you have network connectivity. If you don't, get that figured out and the app will probably start syncing again.
• Please confirm that you do not have any 'Stuck Pending Actions'. If the number on the Status tab (at the bottom of the screen on the iPhone) or Status button (at the top of the screen on the iPad Dashboard) is not returning to 0, that will often prevent the app from Syncing. Please see the this answer for information about clearing 'Stuck Pending Actions'.
• If the above suggestions don't help, please navigate to each of your accounts into More > Accounts and then tap Save. If re-saving the account does not produce an error, it can often restart or fix the sync process. If re-saving the account does display an error, it is often something you can resolve on your own (as with a required password change) or with the help of a system administrator. If you get an error message that you cannot resolve, please email us a screenshot of that error, and we can help you.
• If you still have not been able to correct the problem, please try 'Resetting' the folder or Inbox, that is causing problems. That is done by tapping the Action Button near the top left while viewing your Inbox or folder. Then choose Settings. Then scroll down and tap Reset and confirm the warnings.
• If none of the above suggestions help, please send us an email to: support@preside.io. We will help you get the issue resolved.

If the app won't stop syncing, there is some problem going on that needs to be resolved. Here are some things you can try to get it working again:

• Reboot your device and start the app again.
• If that does not help, please navigate to each of your accounts into More > Accounts and then tap Save. If re-saving the account does not produce an error, it can sometimes fix the problem. If re-saving the account does display an error, it is often something you can resolve on your own (as with a required password change) or with the help of a system administrator. If you get an error message that you cannot resolve, please email us a screenshot of that error, and we can help you.
• If the above suggestions don't help, please send us an email to: support@goodhumans.net. We will help you get the issue resolved.

With gmail accounts, there can be a few different things that can cause login issues. The most common of these is that IMAP is not enabled. That can be enabled from the settings page for your account on gmail website. It is under the heading Forwarding, POP, & IMAP.

If that is not the issue, you might need to authenticate the app for usage with gmail. That can usually be done at this link.

You will also need to make sure your gmail account allows access from so-called 'less-secure apps'. Google considers any app that stores your password to be 'less-secure'. We dispute that characterization; you can change this setting: here.

It is also possible that you need to change some other settings on your gmail account. This page provides some information useful information about that.

If none of those options work, your account might be throttled for some reason. In that case, the issue should clear up if you wait several hours before accessing the account again.

There are a few of things that might be causing problems.

Some iCloud accounts require app-specific passwords. You can learn more about this issue at: http://support.apple.com/kb/ht6186

It is also sometimes the case that accounts using the 'me.com' or 'mac.com' domains do not work. If you're using one of those domains and you are experiencing problems, please try using subsituting icloud.com for the other domain.

Another issue that can occur (especially on older MobileMe accounts that have been converted) is that the account has been disabled for login by non-apple mail programs. That issue can be fixed by visiting https://appleid.apple.com/ and resetting your password.

One more thing that can sometimes cause confusion is when iCloud accounts have not yet been enabled for email. The iCloud email account is separate from your normal iCloud account. As such, please confirm that you can actually read emails from your iCloud account using the standard iPhone email app.

Due to the nature of Preside, it does need to make a lot of requests on your server during its initial syncing phase. In most cases, any throttling messages should stop after that phase has been completed. Preside also tries very hard to NOT exceed the limit even during that initial phase. It does this via the Rate Limiting setting in the Advanced settings for the account. By default, that is set to match common settings from hosted Exchange servers. Usually, those should work fine, but there is an issue with the app where the app loses its state when it is fully restarted (with either the App-Switcher or a reboot). Given that, it is best not to fully restart the app until that initial sync is completed. If you have a lot of folders, a good strategy is to leave Preside running on the Status screen overnight to allow it to complete that initial sync. You can read some more about that process and what the app needs to download here.

If the app continues to get throttled, even though it is not being restarted, it might be the case that your Exchange server has more restricted settings than others. In that case, you can try going to the Advanced settings for the account and change the Rate Limiting to a slower setting. Remember to Tap Save if you make any changes.

Of course, if you have access to the server or if you a responsive IT deparment, you can ask them to disable the server's Exchange ActiveSync Throttling Policy for your account. That would be done in conjunction with disabling the Rate Limiting in Preside. This option will greatly increase the speed of the app.

Unfortunately, the current version of the app does not support ADFS authentication. If you'd like to see this support added to the app, please let us know.

If you're using ADFS with Office 365, there is a work around that will allow you to use Preside. This is to enable multi-factor authentication for the account and create and app-specific password for Preside. Microsoft provides some more information about this in their Multi-factor and App Passwords documentation.