- How long should the initial setup & synchronization take?
- Why does it take so long?
- Is there any way to speed it up?
- Does Preside support POP3?
- Why doesn't the app work with my ISP (Verizon, RoadRunner, ...) account?
- Why should I give up my free ISP email account?
- How do I convert away from my POP account?
- My Exchange Server supports IMAP & Exchange ActiveSync. Which should I use?
- Why is IMAP more suitable than Exchange ActiveSync?
- How can I add Exchange tasks if I am connecting through IMAP?
How long should the initial setup & synchronization take?
This varies wildly. For most users, it should take less than an hour, but it is dependent upon how many folders you have and how many emails are stored in each of your folders. For users with around 1,000 folders, it should take about 4 to 5 hours for IMAP accounts and twice that long for ActiveSync accounts.
Why does it take so long?
The app needs to download 64 emails from each of your folders in order to learn your filing behavior so that it can suggest the right folder when you file an email. This is the minimum number of emails required for the auto-suggestion algorithm to work to our high standards, and these emails need to be downloaded in their entirety.
Is there any way to speed it up?
If you are connecting to an Exchange Server, please note that those servers often have throttling policies that limit the speed at which email clients can access the server. One way to speed up the app (both during setup and daily operation) is to modify those policies to allow for faster access. If you change the Exchange ActiveSync Throttling Policy on the server, you should also modify the 'Rate Limiting' option in the Advanced Account Settings screen for the account within the app. Please remember to tap SAVE if you make any changes.
It is not recommended, but if you are using Exchange ActiveSync to connect to your account, you can set the 'Days to sync' option to 1 month or less. This setting is in the 'Advanced' section when entering your account information. Please note, however, that the auto-suggestions will initially not work properly if you choose to do this. Over time, they should work better as the app downloads more of your filed emails.
Does Preside support POP3?
Yes ... but using these account is HIGHLY DISCOURAGED. The reason for this limitation is that Preside needs to access your email folders in order to be useful. With IMAP, these folders are stored in your email account in the cloud. That makes them accessible to all of your devices and all of your computers. Without IMAP (or another suitably advanced protocol) your email folders can only be stored on a single device. So, if you download a POP3 email into a folder on your computer, there is no way to access it on your phone (and vice versa).
Why is IMAP better than POP?
IMAP works like webmail. There is a master copy of all of your emails and all of your folders that lives on your server in the cloud. Any operation you take on any email in any email program on any device will be reflected on all of your devices and all of your email programs. Unfortunately, POP does not work like that. It is an older protocol that lacks any sort of folder support. Use of POP generally leads to different emails residing on different devices and different programs which is the antithesis of organization.
Why should I give up my free POP-only ISP email account?
That account is not really free. The account will be shut off if you ever change to a different internet provider, and someday there will be a much faster technology that you will want to switch to.
How do I convert away from my POP account?
Most of the big email providers provide a way of periodically importing your POP mail into your new account. We recommend iCloud for free email and Rackspace Mail for a paid, enterprise grade email solution.
My Exchange Server is configured to support both IMAP and Exchange ActiveSync protocols. Which should I use?
Why is IMAP more suitable than Exchange ActiveSync?
- IMAP is a client-based synchronization scheme. For an app like Preside that needs to download 64 emails from each folder in order that it can learn filing behavior, this is very important. ActiveSync provides some support for limiting the number of emails to be downloaded, but it is time-based rather than number based. Additionally, there is no choice between '1-month' and 'forever'. That ultimately means that to get 64 emails from a folder, 1000 might need to be downloaded.
- ActiveSync provides no way of asking the server, "How many emails are in this folder?". The best it can do is to provide an estimate (sometimes way off) of the number of adds & deletes to a folder since it was last synchronized. This causes the 'numbers' to be off in Preside.
- ActiveSync provides no means of uploading an email to the server. This means that you cannot move emails from another account into an ActiveSync account. It also means you cannot store Drafts on an ActiveSync server.
- ActiveSync for Exchange Servers 2003 & 2007 do not have proper support for flags changes on the server side. So, if you reply to an email on your desktop machine, Preside will not be able to update the 'replied' flag on its copy of the email.
How can I add Exchange tasks if I am connecting through IMAP?
You can add the account again as an Exchange account, but with emails disabled. That is accomplished from the Advanced section while setting up the account.